Refund & Return Policy
DME Holsters manufactures products to match the firearm, carry style, handedness, and options selected when the order is placed. Because many configurations are made specifically for one customer, return eligibility depends on how the product was configured.
30-Day Returns for Standard Products
A holster may qualify for a return within 30 days of delivery when all of the following are true:
- The holster is black.
- The holster was ordered without a light or laser.
- The product is undamaged and has not been modified.
- All included hardware and components are returned.
- The return request is submitted within 30 days of delivery.
Approved returns must be shipped according to the return instructions provided by DME Holsters. The customer is responsible for return shipping unless DME Holsters shipped an incorrect or defective product.
Original shipping charges are nonrefundable.
Custom and Special-Order Products
Products configured with custom or special-order options are not eligible for the standard 30-day return policy.
Custom options include, but are not limited to:
- Lights or lasers
- Colors or printed patterns other than black
- Left-handed configurations
- Red-dot or optic accommodations
- Threaded-barrel clearance
- Compensator clearance
- Level II retention
- ModWing options
- Modified or special-order components
DME Holsters may, at its discretion, approve a return for a custom, modified, or special-order product. An approved custom return may be subject to a 60% restocking fee.
Cancellations Before Shipment
Contact DME Holsters as soon as possible if you need to cancel an order.
Cancellation is not guaranteed after materials have been ordered or manufacturing has begun. Cancellation requests for custom or special-order products are reviewed individually based on the work and materials already committed to the order.
How to Request a Return or Cancellation
Use the DME Holsters Contact Us form and select the option that best matches your request:
- Return or refund after delivery
- Cancel or refund before shipment
Include your order number and the email address used when the order was placed.
Do not ship a product back until DME Holsters has reviewed the request and provided return instructions.
Return Shipping and Refund Processing
Customers are responsible for return shipping unless the return is required because DME Holsters shipped an incorrect or defective product.
Use a shipping method that provides tracking. DME Holsters is not responsible for return packages that are lost or damaged in transit.
Approved refunds are issued to the original payment method after the returned product has been received and inspected.
Incorrect, Damaged, or Defective Products
Contact DME Holsters promptly if you receive an incorrect product or believe the product has a manufacturing defect.
Include your order number and a description of the concern. Photographs or additional information may be requested before return instructions are issued.
When DME Holsters confirms that an incorrect or defective product was shipped, DME Holsters will provide the appropriate repair, replacement, return, or shipping instructions.
Warranty Claims
Warranty claims are separate from standard return requests. DME Holsters’ limited lifetime warranty covers defects in materials and workmanship.
The warranty does not cover abuse, unauthorized modifications, use with the wrong firearm, excessive heat exposure, or ordinary cosmetic wear.
Please review the DME Holsters Warranty page for complete warranty information.
Contact DME Holsters
Call or Text: 520-815-6940
Email: sales@dmeholsters.com
Location: Marana, Arizona
Use the Contact Us form for all return, refund, cancellation, and warranty requests.